This privacy policy sets out how Home Hardware Scotland Ltd collects, stores, uses and protects any personal information that you give to us when you use our website.

Home Hardware Scotland Ltd is committed to protecting your privacy. Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

This policy may change from time to time and changes will be updated on this page. You should check this page regularly to ensure that you are aware of any changes.

Our legal basis for using your data

Contractual Obligations

For example, if we arrange to deliver goods bought in one of our stores, we will collect your address in order to fulfil this service.


For example, when you enter your name and email address to receive email marketing, we’ll ask you to tick a box confirming you give consent.

Legal Compliance

For example, we may need to pass your personal information to governmental, regulatory or law enforcement bodies or agencies in order for us to comply with the law.

Legitimate Interest

For example, we may combine the browsing history of many customers to identify trends and ensure we keep up with demand for certain products or services.

Who we are

We are Home Hardware Scotland Ltd. Its company registration number is: SC121685.
Our registered office is at: 26a Dalry Road, Ardrossan, Ayrshire, KA22 7GQ. VAT number is: 554 5089 28.

What we collect

When you visit our website, we may collect and process information which has been provided by you to us. This may include:

  • Your name (when signing up to our email newsletter, entering a competition, submitting a contact form, or registering to apply for job vacancies);
  • Your contact information including email address, phone number and postal address (when signing up to our email newsletter, entering a competition, submitting a contact form or registering to apply for job vacancies);
  • Your internet protocol address and details of your browsing activity during visits to our website (IP addresses are anonymised), including traffic and location data (see Cookie Policy for more information.);
  • When applying for vacancies, your CV; contents of which may include contact information (address and telephone number), education history, qualifications, employment history, medical information, information relating to criminal offences and references name and contact information (we may request further information relating to your application, such as salary expectations and right to work in the UK).

What we do with your information

We collect this personal information to understand your preferences better so that we can provide you with a better service. We may use your information to:

  • Review website traffic and usage to improve and develop our website and our products and services;
  • Where we have your consent, notify you about changes to our website, products or services from time to time;
  • Where we have your consent, send promotions about new products and latest offers by email or post;
  • Respond to customer service queries;
  • Where necessary, resolve customer service queries by passing information between Home Hardware Scotland departments;
  • Assist you in applying for job vacancies advertised on our website or social media pages;
  • Post prizes that have been won when entering competitions;
  • Carry out analysis of data on user visits, browsing patterns, trends and preferences for our own market research purposes and to track and measure the impact, results or pattern of website traffic and preferences from other promotional and marketing activities;
  • Comply with any applicable law, legal process or enforcement by any regulatory body which is binding on Home Hardware Scotland.

Any additional personal information provided to us – for instance, during the course of any correspondence between yourself and our customer services department – may be retained on file in order to support the processing and outcome relating to reason for the provision of the personal information.

Disclosure of your information

We do not sell, rent, loan, trade or otherwise disclose your personal information, except as described in this policy.

However, Home Hardware Scotland may share your information with trusted third party business partners so that we can provide the service requested. We may share your information with selected third parties who provide advertising and market research services to us to help improve our services to customers and users of our website. These include:

  • Third party suppliers who assist us in performing our services;
  • Analytics and search engine providers (such as Google Analytics) that assist in the improvement and optimisation of our website (on an anonymised basis).

Third parties will not be permitted by Home Hardware Scotland to contact you for marketing purposes unless you have given your consent for them to contact you for that purpose, and provided that they also have their own privacy policy in place. We do not share your information with these third parties in order for them to contact you about their own products or services.

There may be times when we believe it is necessary to share your personal information with a third party (other than those already described). These include:

  • Where we are required or permitted to do so by law or regulations;

We will not sell, rent, loan or distribute your personal information to third parties unless we have your permission or are required by law or regulation to do so.


The privacy and protection of your personal information is very important to Home Hardware Scotland. We comply with all applicable data protection laws and we treat all your information as confidential. We have systems in place and are diligent in seeking to prevent any unauthorised access, disclosure or corruption of personal data processed or collected through our website.


We use Google Analytics to track our websites performance. Google Analytics uses Cookies to analyse user activity in order to improve the Website. For example, using Cookies we can look at aggregate patterns like product searches or store services that users perform. We can use such analysis to gain insights about how to improve the functionality and experience of the website.

Users who do not wish to share their data with Google Analytics have the option to opt out by installing the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics Javascript running on websites to prohibit sending information to Google Analytics.

To opt-out of Analytics – please visit the Google Analytics Opt-out Page and install the add-on. You can find out more about the add-ons privacy policy and google analytics on the page.

Links to other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content. Their own privacy policies will apply in relation to your personal information, which may be different to our policy. You should always check the privacy policy of third party websites and App’s before using them.

Social media

When you use our website or those of trusted providers, you may be able to share information through social media networks such as Facebook and Twitter, for example through ‘Likes’ or reviews. When doing this your data may be visible to providers of social network services and their users, as well as Home Hardware Scotland. We recommend that you consider the privacy settings on your social media accounts so as you are clear how your information may be used and shared.

Your rights (withdrawing consent and unsubscribing)

As a data subject by law you have a number of rights which include the following:

Access to Personal Data

You have a right to request a copy of all personal information that we hold about you.

Correction of Personal Data

You can request that we rectify and correct any personal data that we are processing about you which is incorrect.

Right to Withdraw Consent

Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent. You can withdraw consent in the following ways:

To opt out of email marketing, just click on the unsubscribe link found in the marketing communications you receive from us;

 or email us at:

 or Write to us at the address found in the Contact section below.

Right of Erasure

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may continue to receive mailings from us for a short period of time while your request is being processed.

If you believe that any information we are holding on you is incorrect, please contact us using the methods described above.

Changes to our Privacy Policy

Our Privacy Policy may change from time to time. To ensure you are happy with our most up to date policy, please check this page regularly.


If you have any questions regarding how we collect, store and handle your personal information, we will be more than happy to hear from you.

Home Hardware Scotland Ltd
26a Dalry Road
KA22 7GQ

Privacy Policy as of 20/07/2018